Solutions we've built & delivered

Custom integrations and platform solutions built by BCX — production-tested, fully documented, and ready to adapt to your needs.

Integration

Case Creation via Slack Quick Action

A Slack message shortcut that opens a structured form, letting you log a support case directly from any message with full field control.

  • Slack message shortcut action
  • Structured form with configurable fields
  • Case number posted back to case creator
  • Custom fields added on request
Integration

Google Sheets Data Sync

Pull any data from a Google Sheet directly into your CRM or platform using a lookup key. Plugs directly into your existing workflows — no code required.

  • Connects to any Google Sheet
  • Flexible field mapping UI for lookup
  • Allows column lookup configuration
  • Full documentation
Integration

Cross-Platform Notifications

When a user is @mentioned in your CRM, they receive a direct Slack message — matched by email address across both platforms.

  • Triggers on CRM @mention
  • Matches users by email across platforms
  • DM includes record link and context
  • Configurable across multiple record types
Integration

Scheduling & Calendar Integration

Calendly-style app that creates a ticket in your CRM, helpdesk, and more — while simultaneously booking to your personal or shared calendars.

  • Native booking flow inside your platform
  • Auto-creates meeting invites to all parties
  • Syncs with Google Calendar
  • Rotating assignment round-robin (optional)
Automation

Multi-Step Approval Engine

A configurable approval pipeline with a real-time dashboard showing exactly where each request sits, who needs to act, and what's been completed.

  • Multi-stage sequential & parallel approvals
  • Real-time pipeline status dashboard
  • Escalation rules and SLA tracking
  • Email & Slack notifications at each step
Automation

Automated Billing via Stripe

When an opportunity closes, an invoice is auto-generated in Stripe and tracked in your CRM — with real-time payment status synced back.

  • Auto-generates Stripe invoices on deal close
  • Payment status synced back to CRM in real time
  • Configurable line items from opportunity data
  • Overdue alerts and retry handling
UX

Custom Client Portal

A branded self-service portal where customers view account status, open and track support tickets, and see real-time KPI visualizations.

  • Account overview with live status indicators
  • Linked Zendesk ticket view and submission
  • Interactive KPI dashboards and charts
  • Fully branded to match your company identity

Need something custom?

Every solution can be extended or we can build from scratch. All custom work is deliverable-based — no hourly billing.

Talk to us →